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Customer Service Manager

Emler Swim School of Houston - Meyerland
Job Description

Are you an organized manager with a caring heart? Do you love kids?  If so, our company if a perfect career home for you! Emler Swim School is a rapidly growing Texas company which provides exceptional swim lessons and  customer service for young families in DFW, Austin, Kansas, and soon to be in Houston.  Our employees earned us the awards Top 100 Places to Work in DFW, and Best Places to Work in Central Texas this year. 

We are seeking an enthusiastic and motivated Customer Service Manager (CSM) to be responsible for a small group of friendly front line staff assisting parents of small children. Must be able to provide supportive supervision for your front desk team as they provide excellent customer service.  Spend your days making a difference for your customers, their children and your team.

Emler is an industry leader whose managers guide teams and are supported with excellent benefits.  The CSM, a creative team player who likes to work hard and have fun, shares the Emler culture with employees and customers.  This is an active job, where you’ll spend your days in constant interaction with children, families, and your fun, friendly team. The new Houston Customer Service Manager will train along side an experienced Emler manager.

Requirements: 

  • 4 year college degree preferred, at least 2 years of relevant work experience may substitute 
  • 1-2 years of management experience preferred (higher education can compensate for less experience) 
  • Ability to lead, motivate, and empower your team 
  • Ability to recognize and solve problems graciously 
  • Ability to set goals, create plans and convert plans into action 
  • Flexibility to work afternoons/evenings and Saturdays

Benefits of this full time, salaried position include:  

  • Health and dental insurance   
  • 401k with employer matching   
  • Paid Vacation   
  • Performance-based commissions   
  • Swim Lesson and Swim Party employee discounts  
  • Employee Referral bonuses 

Want more information on Emler Swim School? Check us out at www.emlerswimschool.com or on Facebook at www.facebook.com/emlerswimschool.

Emler Swim School, a Texas Corporation making waves since 1975: "Safety…with a Splash of Love!"